Job Position : Application Support Engineer
Job ID : 8788-SDH
Job Location : Bangalore, Karnataka
% Travel : None to Minimal
Area of Interest : Entry-Level Engineering
Qualifications Required / Preferred :
• Masters or Ph.D in Engineering (i.e. Electrical or Mechanical or Computer Science) or equivalent Strong academic record
• Strong verbal and written communication skills in English
• Strong programming skills and knowledge of at least one operating system
• 0-3 years of IT work experience
• Skills in model based design and/or production code generation
• Strong commitment to learning and personal development
• Flexibility to work a rotation schedule within the hours of operation
Having two or more of the skills listed below is a plus :
• Control Theory
• Embedded Systems
• Signal Processing
• Web Development
• MATLAB
• Java/JavaScript
• C/C++
Job Summary :
• We are actively looking to hire bright and self-driven engineers with advanced degrees to join our Product Support team at MathWorks! Our focus is on teamwork, collaboration and continuous learning in an open, fun and encouraging environment.
• If you have a strong technical background in Software Design, Web Development, Control Theory, Signal Processing or Embedded Systems and have motivation for continuous learning, this is the position for you!
• As an Application Support Engineer, you will have the opportunity to develop your technical and leadership skills for a successful career at MathWorks and will also gain:
• Product knowledge – MATLAB & Simulink product lines
• Skills in troubleshooting, software testing and debugging
• Exposure to real-world applications
• Opportunities to develop your communication, presentation and leadership skills
• Opportunities to collaborate with other departments across the company to resolve complex problems
• You will receive a combination of practical experience and formal training in a work environment that fosters and rewards collaboration, teamwork, continuous learning and fun.
• You will also have the flexibility to work collaboratively on a variety of projects with multiple technical groups within the company while also providing hands-on application support to customers.
• The Application Support Engineer position is divided into two central responsibilities which will provide you with a variety of skills, practical experience and career advancement:
Job Responsibilities :
• The Application Support Engineer position is divided into two central responsibilities which will provide you with a variety of skills, practical experience and career advancement:
• Application support - This will be your primary responsibility. With your product expertise you will help make our customers successful in the usage of our MATLAB and Simulink product lines. This involves resolving customer reported issues in a wide spectrum of products, applications and industries. Collaborating with specialists will help you understand customers’ requests and the background of their requests. Having a clear understanding of the issue, you will provide the customer with an appropriate solution. In addition, you act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, you enable the continuous improvement of our product lines. Your post-sales relationship with our customers is important to maintain their satisfaction in the long term. The feedback that you provide to our organization will be very helpful in understanding the needs of our customers.
• Collaborative project work - This is an additional career advancement tool available to you at MathWorks where you can discover your professional interests and goals through a variety of projects with multiple departments. These projects can last from one day to several months and can help you define your long term career goals at MathWorks. Projects generally fall within these three areas: Software Development, Business Development and Customer Training.
Job ID : 8788-SDH
Job Location : Bangalore, Karnataka
% Travel : None to Minimal
Area of Interest : Entry-Level Engineering
Qualifications Required / Preferred :
• Masters or Ph.D in Engineering (i.e. Electrical or Mechanical or Computer Science) or equivalent Strong academic record
• Strong verbal and written communication skills in English
• Strong programming skills and knowledge of at least one operating system
• 0-3 years of IT work experience
• Skills in model based design and/or production code generation
• Strong commitment to learning and personal development
• Flexibility to work a rotation schedule within the hours of operation
Having two or more of the skills listed below is a plus :
• Control Theory
• Embedded Systems
• Signal Processing
• Web Development
• MATLAB
• Java/JavaScript
• C/C++
Job Summary :
• We are actively looking to hire bright and self-driven engineers with advanced degrees to join our Product Support team at MathWorks! Our focus is on teamwork, collaboration and continuous learning in an open, fun and encouraging environment.
• If you have a strong technical background in Software Design, Web Development, Control Theory, Signal Processing or Embedded Systems and have motivation for continuous learning, this is the position for you!
• As an Application Support Engineer, you will have the opportunity to develop your technical and leadership skills for a successful career at MathWorks and will also gain:
• Product knowledge – MATLAB & Simulink product lines
• Skills in troubleshooting, software testing and debugging
• Exposure to real-world applications
• Opportunities to develop your communication, presentation and leadership skills
• Opportunities to collaborate with other departments across the company to resolve complex problems
• You will receive a combination of practical experience and formal training in a work environment that fosters and rewards collaboration, teamwork, continuous learning and fun.
• You will also have the flexibility to work collaboratively on a variety of projects with multiple technical groups within the company while also providing hands-on application support to customers.
• The Application Support Engineer position is divided into two central responsibilities which will provide you with a variety of skills, practical experience and career advancement:
Job Responsibilities :
• The Application Support Engineer position is divided into two central responsibilities which will provide you with a variety of skills, practical experience and career advancement:
• Application support - This will be your primary responsibility. With your product expertise you will help make our customers successful in the usage of our MATLAB and Simulink product lines. This involves resolving customer reported issues in a wide spectrum of products, applications and industries. Collaborating with specialists will help you understand customers’ requests and the background of their requests. Having a clear understanding of the issue, you will provide the customer with an appropriate solution. In addition, you act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, you enable the continuous improvement of our product lines. Your post-sales relationship with our customers is important to maintain their satisfaction in the long term. The feedback that you provide to our organization will be very helpful in understanding the needs of our customers.
• Collaborative project work - This is an additional career advancement tool available to you at MathWorks where you can discover your professional interests and goals through a variety of projects with multiple departments. These projects can last from one day to several months and can help you define your long term career goals at MathWorks. Projects generally fall within these three areas: Software Development, Business Development and Customer Training.
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